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| 1. Which carriers are compatible with mtogo service? |
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| mtogo supports AT&T Wireless, Cingular Wireless, T-Mobile, Verizon Wireless and Sprint PCS. |
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| 2. How do I know if I can download content from mtogo? |
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| First, make sure your phone is listed among serviceable phones . mtogo does not guarantee successful delivery of our contents to the phones not listed there. Also, your service plan should allow wireless internet for the content download to work. mtogo urges you to download a test ringtone and a test image to ensure the compatibility of your handset and price plan with mtogo's service. |
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| 3. What should I do when the download was unsuccessful? |
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| First, make sure your phone is listed among serviceable phones . mtogo does not guarantee successful delivery of our contents to the phones not listed there. Also, your service plan should allow wireless internet for the content download to work. mtogo urges you to download a test ringtone and a test image to ensure the compatibility of your handset and price plan with mtogo's service. |
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| 4. Is the ordered content available for download forever? |
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| No. Once you order a content, it'll be available for download for three days. If you failed to receive order confirmation SMS message, you can go to 'Order History' section of your account and resend the SMS within three days.To resolve other technical issues regarding your order and download, please email support@mtogo.com within three days of the original order. Be sure to describe in detail the nature of the difficulties. |
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| 5. Why do Nextel phones not work with mtogo? |
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| mtogo is an independent content provider, and Nextel has blocked your phone from downloading contents from third-party content providers. |
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| 6. How long does it take to download a content? |
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| On average, the confirmation SMS arrives within a minute. It takes about a minute to load our WAP page listing available contents for download. The actual download also takes about a minute per content, but it depends on the network and content size too. |
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| 7. Does mtogo serve monophonic ringtones? |
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| No. The trend is moving toward polyphonic ringtones, and most of the new phones on the market are equipped to play polyphonic ringtones. |
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| 8. How private is my credit card infomation? |
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| After a secure credit card transaction is cleared, mtogo does not keep credit card information. Also, credit card information is kept private by SSL(Secure Socket Layer) connection during transaction. |
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| 9. Will I incur any fees other than the price of my purchased item? |
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| It depends on whether you have wireless internet as part of your mobile service plan. If you do, there should not be any additional fees. If not, some carriers will charge you a small fee based on the size (in bytes) of your purchased item. |
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| 10. How to Send mGreetings |
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To receive mGreetings, make sure the recipient mobile handset has the Multimedia Messaging Service (MMS) feature activated. To activate MMS, follow the directions per each mobile carrier below:
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 Cingular |
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| T-Mobile |
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For handsets using T-Mobile, MMS can be activated instantly directly from your handset. Before you can receive any MMS messages, you must first SEND a picture message from your mobile phone. To activate MMS, simply send a picture from your camera phone to any email address (for instance, your personal email account). |
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| Verizon |
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For Verizon Camera Phones, MMS is activated automatically when you subscribe to a Verizon monthly plan. MMS is not available for Verizon phones without a camera. |
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| 11. How do I create ringtones from (iTunes, Napster, Rhapsody) WMA, MP4, M4A, AAC files? |
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When you download music from popular digital music sources like iTunes, Napster, Rhapsody, Wal-Mart or others, they will be in copy protected file formats with the extension: WMA, MP4, M4A, or AAC. As these file formats are copy protected, you cannot easily copy or convert them (this is done to limit piracy). There is, however, a method to convert the music to a MP3 format. Please note that these instructions are neither designed to condone the conversion of music you don't own nor promote music piracy.
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| Conversion your music to MP3 |
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This method can be used to basically "rip" anything that plays on your computer's speaker, not limited to just downloaded music.
- Download and install Audacity .
- Download lame_enc.dll on to you "Desktop", which is required when you export your audio to MP3 with Audacity. If you download the compressed file, you should extract and save "lame_enc.dll" on your "Desktop"
- Run Audacity and at the top change the drop-down to "Wave Out Mix" or "Stereo Mix.
- Play the song you want to convert on your PC using an audio player(like iTune player, Window MediaPlayer etc).
- Click the red circle "Record" button in Audacity to start recording.
- The volume slider to the left of the "Wave Out Mic" drop-down needs to be adjusted so the peak sound is between -3dB and 0dB. You can view the real-time peak sound level in the upper right corner of Audacity. The peak level will be displayed as a dark red line to the right of the light and dark red boxes. Slide the microphone volume control so these red lines are between the -6 and 0 marker (-3dB is perfect). If you do not do this step, the music will sound soft or very distorted. Once you set this, you likely will not need to change it again.
- Click the yellow square "Stop" button and then click the "X" icon in the upper left of the box for the sound sample you used as a test to calibrate the volume.
You're now done setting up and calibrating the system. You shouldn't need to do the above steps anymore unless you change the volume on your computer. The following are the steps you use to convert.
- Start Audacity if it isn't already running.
- Click the red circle "Record" button in Audacity to start recording.
- Play the song you want to convert in the normal way you always do.
- When you want to ringtone to end, click the yellow square "Stop" button.
- Click on the blank area in the bottom left corner of the box for the sound sample to select it.
- On the "Effect" menu, select "Amplify...", and click "OK".
- From the "File" menu, select "Export As MP3...". If Audacity requires "lame_enc.dll", you should include "lame_enc.dll" in "Desktop"(downloaded earlier)
- Save MP3 file in "Desktop" and enter a file name you can remember and select "Save".
The file is now in MP3 format. You can now download your MP3 as a ringtone with mRingers. |
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| 12. How to set as a ringtone on the Moto Droid? |
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1. open the message from us.
2. do not press play button. just press and hold on any white empty space next to play button.
3. It will allow to open menu.
4. select 'Copy attached to SD card' on menu
5. go Apps and select Music app
6. open Songs on menu
7. find the ringtone from us and play it
8. press menu button on phone and find 'Use as ringtone' on phone menu.
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